About Mountainside Chocolates
Mountainside Chocolates, family owned and operated, is located near Asheville in North Carolina's Nantahala Mountains, bordering the Great Smoky Mountains National Park. We lovingly make all of our chocolates and confections by hand, right in our shop, using only the freshest ingredients and carefully guarded Drost family recipes that date back to 1887. We do not use preservatives or paraffin in our chocolates – a difference you'll appreciate. We love what we do and hope you will love our candies, too!
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Order Processing
Most orders received by noon Eastern time are shipped
the following day. However, for quality purposes, orders received Thursday
through
Saturday
are held and
shipped the following Monday, unless Overnight shipping is requested.
This way your order doesn't sit in a shipping warehouse or delivery
truck over
a weekend! Please note that because all of our confections are handmade,
we may not have everything in stock and thus may need an extra day or
two to complete your order.
Payment
Mountainside Chocolates accepts Visa, MasterCard, American Express
and Discover. We use Dansie, a secure online
ordering/payment system to
ensure your protection and privacy. Please be assured that none
of your
information is shared or sold.
Shipping
We take great care to package your candy so it will arrive in
excellent condition. Because we do not use preservatives or
paraffin in our candies
(a difference you
can taste!), we ship in reusable insulated coolers with gel
packs when weather requires.
Shipping/Holiday Deadlines
- We use the most cost effective shipping available for your area and weather conditions. Please use this chart as a guide only, as in most cases your actual shiping charges will be less than the chart indicates.
- Most orders received by noon E.S.T. are shipped next day. Since all of our products are handmade, if your selection is not in stock, it may take an extra day or two to complete your order.
- Orders received Thursday through Saturday will be held for shipment the following Monday (for quality purposes), unless Next Day shipping is requested.
- In order to not incur extra shipping costs,please order at least two weeks prior to any major holiday.
| Merchandise Total | Ground Shipping |
Next Day Shipping |
| Up to $17.99 | $20.25
|
Call For Price Quote |
| $18 to $24.99 | $22.25 |
|
| $25 to $39.99 | $23.25 |
|
| $40 to $54.99 | $24.25 |
|
| $55 to $79.99 | $26.25 |
|
| $80 to $104.99 | $28.25 |
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| $105 to $149.99 | $31.25 |
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| $150 to $199.99 | $34.50 |
|
| $200 to $249.99 | $38.50 |
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| $250 to $299.99 | $42.50 |
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| $300 to $349.99 | $46.50 |
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| $350 to $399.99 | $50.50 |
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| $400 to $499.99 | $55.50 |
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| $500 and more | $60.00 |
For shipments to Alaska, Hawaii, Puerto Rico and the Virgin Islands, or for Saturday delivery, please call for a price quote.
To Keep Your Chocolates Fresh…
Mountainside Chocolates are made with only the freshest ingredients…and no preservatives. If you won’t be eating your chocolates right away (within two weeks), we recommend wrapping them in an airtight container or zip-up plastic bag and freezing them. When you’re ready to eat, defrost for at least 24 hours at room temperature, still in the airtight container or bag, then remove and enjoy!
When ordering candy to be sent as a gift, be sure to fill in the gift message option on the order form. We'll include a gift card with your message and name in the shipment.
Mountainside Chocolates will be happy to tailor packages specifically to your request — and to help with corporate gift ideas. Special molds or stencils can also be created using your logo or other custom artwork. Just call us Toll-Free at 1-877-424-5532.
Gift Certificates
Mountainside Chocolates Gift Certificates are available in any amount. To order call us Toll-Free at 1-877-424-5532.
Mountainside Chocolates has a firm commitment to respect
your privacy. If you have any questions about our Privacy Policy,
contact
us at
Our Policy
The only information that Mountainside Chocolates obtains
about you is information supplied knowingly and voluntarily
by you.
We don't
require visitors to register
or provide information to us in order to view our Website.
When you choose
to provide us with personal information (whether by
phone, fax, online or in person), be assured Mountainside Chocolates
will
never sell
or trade this
information.
We use the information you supply for the purpose of providing the services you have requested. If you shop with us via our Website or place orders with us at our store or via phone or fax, we may need some or all of the following information: name, address, phone number, email address, billing information including credit card number and expiration date, and shipping name, address, and phone number. We use this information only to process your order. We store this information only if you request it, and store it for the sole purpose of offering you an enhanced shopping experience when you shop at a later date.
If you specifically agree
to be put on our e-mail contact list, Mountainside Chocolates may also
contact you from
time to time
with e-mail reminders
and special offers. You may unsubscribe from the e-mail
list at anytime, by simply
replying to any e-mail you receive from us.
(Click here to be added to our
mailing list.)
We are committed to protecting your privacy. We use the information you have provided to us to make shopping at Mountainside Chocolates possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
What about "cookies"?
Like most companies, we use "cookies" on our Website. When
you log in, the cookie tells us whether you've visited us before or are
a new visitor.
The cookie doesn't track any personal information
about you or provide us with any way to contact you. The cookie doesn't
extract any information from
your computer. Cookies are simply the best way for
us to offer you the most enjoyable, hassle-free online shopping experience.
Besides, "cookies" and
candy just go well together!
Is my credit card/transaction
information secure?
We care about the safety and security of your transaction. We use SSL
(Secure Sockets Layer) to communicate with your browser software when
you order from us online. SSL is the industry standard security protocol,
which makes it extremely difficult for anyone else to intercept your
credit card/transaction and order information that you send us.
What if I'm still not sure about
ordering online?
If you still are not comfortable ordering online,
feel free to call in your order to us Toll-Free
at 1-877-424-5532
or fax
your
order to us
at 828-524-5532.